Wipro Ferretto
 

Plenty of services for top logistics

Here is how Wipro Ferretto supports its customers to help them make the most of all the opportunities offered by automatic storage systems

Setting up an automatic storage solution does not only mean installing a storage system in a company’s warehouse. Before and after installation, in fact, there are many activities that, together with the reliability of the machine, make the difference when it comes to ensuring efficient and high quality logistics, in line with the expectations, needs and goals of the company. For this reason Wipro Ferretto has always paid the utmost attention to the services provided to customers, since they accompany the storage system through its entire life, from design to after-sales service.

A storage system working at full capacity
We often think of customer care as a service to be used in case of problems. This is certainly true, but customer care is much more than that. In over 65 years, Wipro Ferretto has experienced how important it is to work alongside companies and help them make the most of the opportunities and benefits that come with a logistics system. This is ensured through timely and professional intervention when the customer needs it, but also through a series of services that guarantee the best performance of the automatic storage system, in terms of efficiency, safety and durability.

A team at the service of companies
The companies that choose the automatic storage systems developed by Wipro Ferretto can count on the advice and support of skilled and specially trained technicians. Through our in-house team and a network of companies with which we have developed qualified and solid partnerships, we are able to guarantee comprehensive, fast and always available assistance, both remotely and on-site.

Our main services

  • Customer Care
    Wipro Ferretto has developed a structured Customer Care organization and program based on real after-sales needs. Our support thus becomes continuous and effective
  • Remote technical support
    A precise and safe guide for troubleshooting activities, which helps solve problems in real time. Our team supports the operators even from remote, by connecting to the management software and the sensors installed in the storage systems
  • Help Desk
    The Help Desk service provides hardware and software support, either by telephone or via direct connection to the system. In this way, operational continuity is always ensured
  • Consultation and design
    Different companies, different needs. For this reason, Wipro Ferretto supports customers from the very beginning, with analysis and simulation activities, to design the most suitable solution for each individual case
  • Training
    Wipro Ferretto organises training courses for warehouse managers and maintenance staff to ensure that the equipment and the management software are used efficiently and in total safety.

And also:

  • Installation and work management
  • Support throughout the project
  • Maintenance (scheduled, extraordinary and routine maintenance, software updates)
  • Spare parts (with component kits that are always available)
  • Retrofitting
Our main services

Contact us to find out more

To receive more info fill in the form.
Request info